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We ship free of charge worldwide.
If you can fill in the address when you place an order, we can ship it.When filling in the order address, if your country is not listed in the options, it means that the product is prohibited from import by your country. For orders that cannot be shipped, we will refund 💵 within 24 hours.

Yes, all our packages will be delivered discreetly. No product information will be disclosed, and the goods will be sent in ordinary brown packaging boxes.

Our warehouse processes hundreds of orders daily. Online orders are usually shipped within 3–4 business days after the order is received. If you do not receive a shipping notification within one week of purchase (email: support@intimaxtoy.com), please contact our professional customer service team promptly.

Once your order is shipped, we will send the tracking number via email.

You can also log in to your intimaxtoy.com account at any time to check your order status.

International orders typically arrive within 8–12 business days, while some remote areas may take approximately 15 days.

You can check the status of your order at any time by logging into your Intimax account

We are very sorry, but we have a very large order volume every day. If you place the order within 24 hours, we can process the refund for you.

However, if the item is ready for shipment more than 24 hours later, we regret not being able to cancel your order. If you insist on canceling your order, we will charge a 5%-10% compensation fee. (However, we will send you a 25% discount coupon for your next purchase.) Thank you for your understanding.

Please contact customer service（Email：support@intimaxtoy.com） in time after making a decision.

Yes! We guarantee against manufacturing defects for 180 day. Please send an email (with a video of the damage)  support@intimaxtoy.com  with your order number.Once we confirm that there is indeed a production error, we will resend you a new product as soon as possible.