We ship free of charge worldwide.
If you can fill in the address when you place an order, we can ship it.When filling in the order address, if your country is not listed in the options, it means that the product is prohibited from import by your country. For orders that cannot be shipped, we will refund 💵 within 24 hours.

Yes, all our packages will be delivered discreetly. No product information will be disclosed, and the goods will be sent in ordinary brown packaging boxes.

International orders are usually delivered within 8–12 business days after shipment, while some remote areas may take about 15 days. You can check the shipping information on our website. If you have not received your product for a long time, please contact our professional customer service team promptly (Email: support@intimaxtoy.com). Rest assured, we will process it immediately upon receiving your message.
Please rest assured that we will process it immediately after receiving the message.

International orders are normally delivered in 8-12 working days, and some remote areas require 15 days

We can ship to any place that can be reached by global air transport. In order to save customers' expenses, we adopt the global free shipping model and ship from the Chinese warehouse.

We have more than 10 payment methods, which is better than other peer websites. If you encounter an abnormality or failure during payment, please contact online customer service or Email:support@intimaxtoy.com in time, and we will solve it for you as soon as we see it; 

We accept:

• PayPal
• Credit/Debit Cards (Visa, Mastercard, etc. )
• Klarna 
• Apple Pay
• Google Pay
• Afterpay
• Oceanpayment

Absolutely! We use:

• SSL encryption for all transactions.
• PCI-DSS compliance for card payments.
• Tokenization (Apple/Google Pay) for added security.

Yes, but only if the package is unopened. Adult products involve health and privacy concerns, and once the package is opened, we cannot resell it. If you need to return the product, please contact customer service within 60 days of receiving it and send the product back to the designated address.

1. Check to see if it is charged.
2. Contact us(support@intimaxtoy.com) within 30 days to verify that it is a manufacturing defect and we will replace it for free.
3. After 180 days, we will provide warranty repair service.

We are very sorry, but we have a very large order volume every day. If you place the order within 24 hours, we can process the refund for you.

However, if the item is ready for shipment more than 24 hours later, we regret not being able to cancel your order. If you insist on canceling your order, we will charge a 5%-10% compensation fee. (However, we will send you a 25% discount coupon for your next purchase.) Thank you for your understanding.

Please contact customer service（Email：support@intimaxtoy.com） in time after making a decision.

Absolutely.All Lurevibe toys are made frommedical-grade silicone, ABS plastic, or non-toxic TPE. We never use phthalates or porous materials.

1. Silicone/ABS toys: Wash with warm water + mild soap or toy cleaner.
2. TPE toys: Use toy cleaner (avoid boiling).
3. Tip: Store in a dry place after cleaning.
4.  

 Noise levels vary:

• <45dB (whisper-quiet, e.g., Rose Toy).
• <60dB (low hum, e.g., thrusting machines).